A social enterprise recruits homeless people to work as tourist guides and uses the web to raise awareness about homelessness. Another one supports welfare beneficiaries by training selected individuals living with long-term conditions to help others with similar needs through a dedicated online platform. Governments have introduced telecare in health and social services or have developed intelligent systems for improving the prediction of demand and providing personalised services. These are real examples of how social innovation and digital technologies are supporting EU citizens and enhancing social services.
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